Privacy Policy

Last Updated: January 2025

1. Information We Collect

At Dabur Sweets, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders for our sweets.

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account or register for a course
• Fill out inquiry or admission forms
• Subscribe to our newsletter or updates
• Contact us through our contact form or support channels
• Participate in tests, assessments, or feedback surveys

This information may include:

• Full name and contact information (email, phone number)
• Address and location details
• Academic details and course preferences
• Payment information (processed securely through third-party processors)
• Account credentials (username, password)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Search terms used on our website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our sweets and services:

2.1 Course Management and Student Support

• Process and manage course enrollments
• Send confirmations, schedules, and class updates
• Share study material, assignments, and results
• Provide academic support and doubt-solving assistance

2.2 Communication

• Respond to your inquiries and support requests
• Send important notifications about classes, exams, and results
• Share updates about new batches, courses, and offers (with your consent)

2.3 Improvement and Analytics

• Improve our website, courses, and teaching methods
• Analyze usage patterns and student performance
• Enhance user experience and content relevance

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

3.1 Local Storage

Your non-sensitive data may be stored locally in your browser using local storage technology. This includes:

• Basic preferences and recent activity
• Session-related data to improve user experience

3.2 Security Measures

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through certified third-party providers
• Access controls and authentication protocols
• Regular security reviews and updates

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

• Payment gateways for processing fee payments
• Communication platforms for sending notifications and emails
• IT and hosting providers for website and system maintenance

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security incidents

5. Your Rights

You have the following rights regarding your personal information:

• Access, review, and update your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

6. Children's Privacy

Our services are primarily intended for students. For students under 18, we expect parents or guardians to supervise their use of our website and services. We do not knowingly collect personal information from children without appropriate consent.

7. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction records: Retained for legal and accounting purposes as required by law
• Marketing data: Retained until you opt out or request deletion
• Analytics data: Retained in aggregated, anonymized form

9. International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

We ensure that appropriate safeguards are in place to protect your information during such transfers, including contractual obligations with our service providers.

10. Your Choices and Controls

You have several choices regarding the collection, use, and sharing of your information:

• Account Settings: You can update your account information and preferences at any time through your account settings
• Cookie Preferences: Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features
• Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or contacting us directly
• Location Data: You can disable location services through your device settings

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Investigate the breach immediately and take steps to contain it
• Notify affected users and relevant authorities as required by law
• Provide information about the nature of the breach and steps taken to address it
• Offer guidance on protective measures you can take

12. Specific Privacy Rights

12.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within a reasonable timeframe, subject to verification of your identity.

12.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal information. We will update your information promptly upon verification.

12.3 Right to Erasure

You may request deletion of your personal information, subject to legal obligations and legitimate business interests that require retention.

12.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider where technically feasible.

12.5 Right to Object

You can object to processing of your personal information for certain purposes, such as direct marketing or legitimate interests, where applicable.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. Our website does not currently respond to DNT browser signals or mechanisms.

14. Dispute Resolution

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving any privacy concerns promptly and fairly. If we cannot resolve your concern, you may have the right to file a complaint with the relevant data protection authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending an email notification for material changes (if you have provided your email)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry as soon as possible and address any privacy concerns promptly.